Better safe than sorry (Resolved)
  • Priority - Critical
  • Affecting Other - All VPS Node
  • 15/05/2015 10:49(GMT+8)
    UK-3 up and running, thank you for all of your patient and attention.


    15/05/2015 10:49(GMT+8)
    All VPS node has been updated except UK-3, still working on it. Please hold on.


    15/05/2015 00:15(GMT+8)

    Hello


    [english]
    We will update all of our VPS Node due security issue popup against QEMU binary. This maintenance will be begin on 15th May 2015 - 09:00am until 15th May 2015 - 15:00pm(GMT+8) and your VPS will be shutdown during this maintenance period, network remain same and your VPS and IP Address also remain same.

    We are deeply sorry for all of this caused inconvenience and thank you for your trust and patience with us. If you have any question regarding this update, please do not hesitate to reply this email

    Affected NODE:
    Germany-1
    UK-3
    TW-1
    US-3
    TW-2
    TW-3
    [english]

    [中文]
    我們會在5月15日早上9點(大陸/台灣時間)到下午3點(大陸/台灣時間)更新所有VPS母機,更新是因為近期XEN QEMU binary安全性問題。此更新會關掉所有VPS再進行更新。更新後路由含IP仍然不變。

    再次抱歉造成您的困擾了也謝謝您對我們的支持。若有疑問請您直接回復此信。

    受到影響VPS母機:
    Germany-1
    UK-3
    TW-1
    US-3
    TW-2
    TW-3
    [中文]

    [indonesia/melayu]
    Kami akan melakukan update semua server VPS kami pada tanggal 15 May 2015 Jam 8 pagi(Waktu Indonesia) atau jam 9 pagi(Waktu Malaysia) sampai dengan jam 2 sore(Waktu Indonesia) atau jam 3 sore(Waktu Malaysia). Update kali ini dikarenakan masalah sekuriti pada Xen QEMU binary dan sewaktu update kami akan melakukan shutdown semua VPS. Update ini tidak akan mengubah jaringan internet kami dan IP Address anda.

    Mohon maaf atas ketidaknyamanan ini. Terima kasih atas kesabaran anda dan kepercayaan anda terhadap kami. Jika anda mempunyai pertanyaan perihal update kali ini, silahkan reply email ini.

    Server VPS yang termasuk dalam update kali ini:
    Germany-1
    UK-3
    TW-1
    US-3
    TW-2
    TW-3
    [indonesia/melayu]

  • Date - 15/05/2015 09:00 - 15/05/2015 15:00
  • Last Updated - 15/05/2015 11:31
Taiwan BanQiao VPS node down (Resolved)
  • Priority - Critical
  • Affecting Other - TW2-1
  • 3rd March 2015 09:30(GMT+8) Taiwan BanQiao VPS node was down for unknown reason, we are still investigating on it;
    3rd March 2015 12:00(GMT+8) We unable to get it back and our staff currently on the way to the datacenter;
    3rd March 2015 15:00(GMT+8) Staff arrived at datacenter and start investigating node issue;
    3rd March 2015 16:45(GMT+8) Node up and running.

    Thank you for your patient and trust with us, have a nice day.

  • Date - 03/03/2015 09:30
  • Last Updated - 03/03/2015 17:05
UK2-1 (Resolved)
  • Priority - Critical
  • Affecting Server - XEN
  • We had one of our harddrive broken last week and we've asked datacenter staff to change it for us on 2nd Sept 2013 but they unplug wrong hard drive that caused data error. These below are the details:

    2 Sept 2013 21:05(GMT+8) - Datacenter staff unplug wrong hard drive and then plug it back after noticed it is wrong hard drive and call the ISP to make sure which should be unplug and change with new drive;

    2 Sept 2013 22:10(GMT+8) - We are initializing the raid and find out system is broken which some of files was missing;

    3 Sept 2013 00:44(GMT+8) - Waiting for datacenter to get the KVM up and was planning to try rescue mode to restore some of missing libraries;

    3 Sept 2013 04:16(GMT+8) - We have connected to the KVM, but the KVM provided by data center does not have virtual media function which we need to attach iso to boot into rescue mode. We already asked data center to allow connection to our own IPMI(KVM like feature which blocked by default) and data center admin faced ip assignment issue which delay us to connect to IPMI;

    3 Sept 2013 08:48(GMT+8) - We are able to get into rescue mode via IPMI and trying to fix missing files and directory;

    3 Sept 2013 15:51(GMT+8) - Missed files and directory recovered;

    3 Sept 2013 15:55(GMT+8) - Noticed server unable to boot up because of kernel has been broken and our staff tried to reproduce the kernel issue;

    3 Sept 2013 19:01(GMT+8) - We decide to backup all of vps data and reinstall this node;

    3 Sept 2013 22:17(GMT+8) - Start backup all vps data;

    3 Sept 2013 23:26(GMT+8) - 3 of 70 has been stored in backup disk;

    4 Sept 2013 00:28(GMT+8) - 8 of 70 has been stored in backup disk;

    4 Sept 2013 04:23(GMT+8) - 15 of 70 has been stored in backup disk;

    4 Sept 2013 07:21(GMT+8) - 27 of 70 has been stored in backup disk;

    4 Sept 2013 10:10(GMT+8) - 31 of 70 has been stored in backup disk;

    4 Sept 2013 10:30(GMT+8) - 35 of 70 has been stored in backup disk;

    4 Sept 2013 11:23(GMT+8) - 41 of 70 has been stored in backup disk;

    4 Sept 2013 12:17(GMT+8) - 45 of 70 has been stored in backup disk;

    4 Sept 2013 17:48(GMT+8) - 53 of 70 has been stored in backup disk;

    4 Sept 2013 19:34(GMT+8) - 61 of 70 has been stored in backup disk;

    4 Sept 2013 21:51(GMT+8) - 66 of 70 has been stored in backup disk;

    4 Sept 2013 23:17(GMT+8) - 70 of 70 has been stored in backup disk. We will make a final crosscheck to make sure nothing left behind;

    5 Sept 2013 00:45(GMT+8) - Crosscheck finished and will start reinstallation of whole VPS node;

    5 Sept 2013 08:46(GMT+8) - Reinstallation done, we are now restoring all vps;

    5 Sept 2013 11:56(GMT+8) - Half of VPS in this node has been up;

    5 Sept 2013 13:46(GMT+8) - All VPS has been restored and if you found yours offline, please send us a ticket with your VPS ip address.

    In the end, thank you all your trust and support.

  • Date - 02/09/2013 21:05 - 05/09/2013 13:48
  • Last Updated - 05/09/2013 13:48
UK2-1 (Resolved)
  • Priority - Critical
  • Affecting Server - XEN
  • 28/03/2013 00:47 - UK2-1 Server is being attacked.
    28/03/2013 00:57 - It is back to normal, attacked ip has been nullroute.
    28/03/2013 01:05 - Being attacked again.
    28/03/2013 17:24 - Attack gone.

  • Date - 28/03/2013 00:47 - 28/03/2013 17:25
  • Last Updated - 28/03/2013 17:25
Scheduled Fullerton Based Node (Resolved)
  • Priority - High
  • Affecting Server - go
  • ----- [English] -----

    Dear HostingInside Customers,

    We are pleased to announce the completion of the brand new Staminus Data Center in Orange County, California. This facility is equipped with diverse network feeds, state-of-the art power backup system via UPS and generator, and a redundant cooling system.

    Over the next week, Staminus will be migrating all of thier customer servers from our numerous existing facilities to their new data center.  During this migration, you will experience a brief one to four hour outage.  Once complete, your virtual server will go online with your current IP addresses.  No changes are necessary on your part.

    As of right now, the migration window take between December 22nd 2010 9AM PST - December 23nd 2010 6AM PST.

    Please note that you will be down at most 4 hours during the Migration Window.  We are unable to provide a more specific range of hours for your migration window.  If you experience an outage longer than 4 hours, please immediately open a ticket in our help desk at https://www.hostinginside.com/billing/.

    That is all about migration, we are sorry for this migration caused inconvenience and thank you for understanding us.

    HostingInside
    support@hostinginside.com
    +6285760660176

    [English]

    -------------------------------------------------------------------------------------------------------------

    [Italiano]

    Gentile HostingInside Customers,

    Siamo lieti di annunciare il completamento del nuovo brand Staminus Data Centerin Orange County, California. Questa struttura è dotata di rete diversi feed,state-of-il sistema di alimentazione di backup arte tramite UPS e generatore, e unsistema di raffreddamento ridondanti.

    Durante la settimana successiva, si Staminus seriamente tutti i loro clientiMigrazione dei server dal nostro numerose strutture esistenti per il loro nuovo centro dati. Durante questamigrazione, sarà una breve esperienza da uno aun'interruzione di quattro ore. Una volta completato, il server virtuale di andareonline con il tuo attuale indirizzo IP. Non sono necessarie modifiche da parte vostra.

    A partire da ora, la finestra di migrazione prendere tra 23 dicembre, 2010 06:00 CET - 23 dicembre 2010 15:00 CET.

    Si prega di notare che si da essere giù al massimo 4 ore durante la finestra dimigrazione. Non siamo in grado di fornire una gamma più specifica di ore per la vostra finestra di migrazione.Se si verifica un'interruzione più lunga di 4 ore, si prega di aprire immediatamente un biglietto nel nostro help desk a https://www.hostinginside.com/billing/.

    Questo è tutto ciò di migrazione, ci scusiamo per questa migrazione i disagi causati e vi ringraziamo per la comprensione di noi.

    HostingInside
    support@hostinginside.com
    +6285760660176

    [Italiano]

    -------------------------------------------------------------------------------------------------------------

    [Bahasa Indonesia]

    Dear HostingInside Customers,

    Kami dengan senang hati memberitahukan kepada anda perihal telah diselesaikannya Data Center baru Staminus yang berada di Orange City, California. Fasilitas ini dilengkapi dengan bermacam-macam jalur koneksi, cadangan listrik melalui UPS dan genset, dan sistem pengatur suhu ruangan.

    Tepatnya minggu depan, Staminus akan memindahkan semua server customer mereka dari data center sekarang ke data center baru. Saat migrasi, virtual server(vps) anda akan di-shutdown dan di-start kembali sekitar satu sampai empat jam. Setelah selesai, virtual server anda akan online dengan IP yang sama. Tidak diperlukan juga perubahan apapun didalam virtual server anda.

    Dan sekarang, jangka waktu pemindahkan diperkirakan antara tanggal 23 desember 2010 jam 12 siang waktu Indonesia/jam 1 siang waktu Malaysia sampai dengan tanggal 24 desember 2010 jam 3 pagi waktu Indonesia/jam 4 pagi waktu Malaysia.

    Mohon diperhatikan, virtual server anda hanya akan down paling lama 4 jam selama migrasi dilakukan. Kami tidak dapat memberitahu secara pasti jam berapa hingga jam berapa. Jika virtual server anda mengalami down lebih dari 4 jam, silahkan submit ticket di https://www.hostinginside.com/billing/.

    Hanya ini yang kami sampaikan perihal pemindahan, kami meminta maaf atas ketidaknyamanannya dan terima kasih anda telah mengerti.

    HostingInside
    support@hostinginside.com
    +6285760660176

    [Bahasa Indonesia]

    -------------------------------------------------------------------------------------------------------------

    [中文]

    情愛的客戶,

    我們很高興地宣布完成全新的Staminus機房在加州橙縣該設施配有不同的網絡供稿,先進設備,先進的後備電源系統,通過 UPS和發電機,以及一個冗餘冷卻系統。

    在接下來的一周Staminus會移動他們所有客戶的服務器從目前的機房到新的機房此移動過程中你會從在短暫的一到四小時停電。一旦完成,您的虛擬服務器會從上網您目前的IP地址。沒有你的改變是必要的一部分。

    截至目前,移動時間是設在 2010年12月23日 中午13:00台灣時間 到 2010年12月23日 早上04:00台灣時間

    請注意,你會從最多將下降4個小時在設定的移動時間我們無法提供更具體的範圍小時如果您遇到停電時間超過 4小時,請立即打開我們的幫助台https://www.hostinginside.com/billing/

    是所有關於移動,很抱歉這個移動造成的不便,並感謝的理解。

    HostingInside
    support@hostinginside.com
    +6285760660176

    [中文]

  • Date - 23/12/2010 12:00 - 23/12/2010 17:38
  • Last Updated - 23/12/2010 12:26
UK Node down (Resolved)
  • Priority - Critical
  • Affecting Server - si
  • 05/11/2010 22:36 EST
    -----------------------
    Server gone down, still investigating on it. We will keep you update here the status of this issues and thank you for your patience.

    05/11/2010 23:03 EST
    -----------------------
    Too many orphaned sockets which caused kernel panic and we have no choice beside reboot this node. We already fixed this error. Thank you for your patience, if you have any question, please feel free to open ticket.

  • Date - 16/11/2010 22:36 - 05/11/2010 23:03
  • Last Updated - 16/11/2010 23:30
Los Angeles VPS node network issue (Resolved)
  • Priority - Critical
  • Affecting Server - go
  • 05/11/2010 08:00 PDT
    -----------------------

    At approximately 8AM November 5 2010, some customers began experiencing periodic bursts of high latency and packet loss. Data center engineers immediately began to diagnose the problem. The issue was resolved at approximately 8:15AM, but returned again shortly after. During the period between 8AM and 9AM, customers experienced brief periods of packet loss and elevated latency.

    05/11/2010 09:00 PDT
    -----------------------

     

    At approximately 9AM, the problem was discovered to be a faulty firewall policy that was not fully protecting against a series of network flood attacks.  These malicious attacks were able to impact our border routers. Data center engineers have since patched this bug, and audited the firewall policy for other potential leaks.  At the current time, no further faulty rules exist.
    Network flood attacks are a reality and have devastating attacks.  The network has been designed to withstand large-scale distributed denial of service attacks. On any given day, Data center experiences and protects its customers against an average of 500 attacks. We can safely say that this particular attack and its subtype will no longer impact the network.
    We thank you for your patience while we isolated and resolved  this issue.  If you have any questions, please feel free to open a ticket in the help desk.

     

  • Date - 05/11/2010 13:14 - 05/11/2010 15:14
  • Last Updated - 05/11/2010 23:23
Los Angeles VPS Node Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - go
  •  

    27/10/2010 00:00
    -------------------

    Our server located at Los Angeles in Staminus is currently having issues. We do not have information yet from data center. We will keep you update here the status of this issues and thank you for your patience.

    27/10/2010 01:45
    -------------------

    Server came back online and there is no specific explanation on this issue from data center, they stated this is "Network issue" and solutions already already permanently implemented.

    We sincerely apologize for this outage and thank you for your understanding and patience with us.

     

     

  • Date - 27/10/2010 00:00 - 27/10/2010 01:45
  • Last Updated - 27/10/2010 07:12
Los Angeles Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - go
  •  

    19/03/2010 11:02
    -------------------

    Our server located at Los Angeles in Staminus is currently having connection issues which caused by one of vps customer who try to blooming connection. The customer who caused problem has been suspended. Thank you for your patience.

     

  • Date - 19/03/2010 11:02 - 19/03/2010 00:00
  • Last Updated - 23/03/2010 02:21
London Docklands facility network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - si
  • 29/01/2010 23:22
    -------------------

    Our server located at London, UK is currently having issues. Unfortunately we do not have more information yet regarding this network issue, just a simple message from datacenter which is "network issue". We will keep you update here any status of this issue.
    Thank you for your trust and patience.

    30/01/2010 00:08
    ------------------

    Their primary London was experienced a completed network outage at 2:11 GMT, unfortunately after reboot the cisco switching device providing connectivity failed to fully boot showing various memory errors, They share spare devices between sites in London as their sites are only few hundred meters apart however they had issue obtaining access to the sites in which the spare device was stored. Access was eventually gained and device replaced around 4:30 GMT. It has been fixed for now. Thank you for your patience.

  • Date - 29/01/2010 23:22 - 30/01/2010 00:08
  • Last Updated - 02/02/2010 02:45
Los Angeles server Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - go
  • 30/12/2009 08:29
    -------------------

    Our server located at Los Angeles in Staminus is currently having issues. We do not have information yet from Staminus. We will keep you update here the status of this issues and thank you for your patience.

    30/12/2009 10:08
    -------------------

    The connection is back to normal but we do not yet receive any information from Staminus. We will keep you update here.
    We are sorry for problem caused inconvenience and thank you for your trust and patience.

  • Date - 30/12/2009 08:29 - 30/12/2009 10:08
  • Last Updated - 30/12/2009 10:16
UK Server Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - si
  • 15/11/2009 01:31
    -------------------

    Our server located at Cable & Wireless, Leapfield House, London, UK is currently having routing issues. We will update here the status of this issues and thank you for your patience.

    15/11/2009 05:37
    -------------------

    Finally NOC staff found the problem and fixed it. We are sorry caused inconvenience to all of you and thank you for your patience with us.

     

  • Date - 15/11/2009 01:31 - 00/00/0000 00:00
  • Last Updated - 15/11/2009 05:42
Los Angeles server Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - go
  • 30/10/2009 23:40
    -------------------

    Our server located at Los Angeles in Staminus is currently having network issues. We will update here the status of this issues and thank you for your patience.

    30/10/2009 23:49
    ------------------

    Fiber cut on transport loop reported from Staminus and they are take care it right now.
    Thank you for your patience.

    31/10/2009 04:37
    ------------------

    The connection back to normal and thank you for your trust and patience.

    31/10/2009 20:58
    ------------------

    We are sorry for problem caused downtime again. Staminus reported there is an equipment malfunctions on one of their backbone QWEST. We will keep you update here.

    31/10/2009 22:58
    ------------------

    The Staminus Orange County Data Center experienced network connectivity issues. The problem was related to hardware malfunctions on the Qwest network which lead to widespread problems in Southern California area. After they working closely with the transport carrier, issue resolved.
    Thank you for your big trust and patience with HostingInside.

  • Date - 30/10/2009 23:40 - 31/10/2009 22:58
  • Last Updated - 01/11/2009 05:15
Los Angeles server Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - go
  • 23/10/2009 00:55
    -------------------

    Our server located at Los Angeles in Staminus is currently having network issues.
    We will update here the status of this issues and thank you for your patience.

    23/10/2009 02:14
    ------------------

    Network back to normal, but we are not yet receive any news from data center.
    We will keep you the update later and thank you for your trust and patience.

    23/10/2009 11:46
    ------------------

    This network issues was one of POP issue in California that connect to Staminus. It was fixed on 23/10/2009 02:14 and we thank you for your understanding and patience.

  • Date - 23/10/2009 00:55 - 10/09/2020 23:02
  • Last Updated - 23/10/2009 12:07
IPv6 routing error (Resolved)
  • Priority - Medium
  • Affecting Server - level3
  • 14/05/2009 06:02
    ---------------------
    Our IPv6 with Hurricane Electic are currently down. They are on ranges 2001:470:f139::.

    We emailed Hurricane Electric IPv6 Department to investigate on this.

    14/05/2009 07:33
    ---------------------
    It should be up again at this time.

  • Date - 14/05/2009 06:02 - 14/05/2009 07:33
  • Last Updated - 14/05/2009 11:00
Wrong assign of network device (Resolved)
  • Priority - Critical
  • Affecting Server - level3
  • 28/04/2009 23:22
    ---------------------
    Network device not assigned well caused whole server down.

    We will inform you ASAP after problem fixed and thank you for your patience.

    28/04/2009 23:32
    ---------------------
    Network device reassigned now.

    We are sorry with this small interrupted caused inconvenience to you and thank you again for your trust and patience with us.

    We will inform you ASAP after problem fixed and thank you for your patience.

  • Date - 28/04/2009 23:22 - 28/04/2009 23:32
  • Last Updated - 28/04/2009 23:35
Network outage (Resolved)
  • Priority - Critical
  • Affecting Server - level2
  • Steadfast network outage, for more information https://support.steadfast.net/index.php?_m=news&_a=viewnews&newsid=219

  • Date - 21/02/2009 10:11 - 21/02/2009 12:23
  • Last Updated - 21/02/2009 23:23
Partial outage (Resolved)
  • Priority - High
  • Affecting Other - All VPS
  • 07/01/2009 11:18
    ---------------------
    Routing Circuit on Steadfast down which is causing a temporary outage.

    We will inform you ASAP after problem fixed and thank you for your patience.


    07/01/2009 13:14
    ---------------------
    Routing Fixed.

  • Date - 07/01/2009 11:18 - 07/01/2009 13:16
  • Last Updated - 07/01/2009 13:17

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